Most Frequently Asked Questions
Is Sohana Noor a secure shop?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
What are your Terms and Conditions?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. We do not over returns or refunds.
How can I pay for my order?
You can pay online or visit us in person.
Can I track my order?
Once your order has been processed you will be emailed a tracking number to track your order.
How can I check the status of my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
How long will my order take to be delivered?
We aim to deliver within 3-5 working days. Should there be delays we will contact you to update you.
Can I return an item?
NO RETURNS OR REFUNDS.
Do I need an account and what are the benefits?
An account with us offers a seamless shopping experience tailored to your preferences. Enjoy exclusive access to new arrivals, personalised recommendations, and streamlined checkout. Plus, track your orders easily and receive updates on exciting promotions.